Business operators agree with the fact that Interactive Voice Response (IVR) solutions plays a crucial role in imparting a personalized customer experience. IVR solution is an automated phone response system that the customers see or hear first and depending on this, they construct an impression about the business. When the IVR menu is coupled with well-written and easily understandable voice scripts it enables customers to seek their way through the phone system of the business. Sometimes, IVR call centers gets a bad rap, when there are poorly constructed IVR messages, too much jargon in the script, or inaudible IVR recordings, leading to frustration among customers and a loss of business opportunities. To help you out, globally accepted IVR call center messages are being listed to help you understand how beautifully constructed scripts can do wonders in businesses.
- Welcome Note: This is the first message that customers hear when they first try to interact with the company. Messages like :
- “Thank you for calling 123”
- “You have reached 123. Your call is important to us. Kindly please wait while you connect your call”.
- Thank you for calling 123, where customer service is our top priority”.
- IVR COVID script:
- “Thank you for calling 123 Hospital. To redirect the call to the right place, please press the following keys: Press 0, for a medical emergency. Press 1, for COVID testing.
- IVR Greeting Main Menu: “Thank you for calling 123 [Name of the company], where [company slogan]”.
- To speak with our sales representative, press 0
- To talk to our customer support agent, press 1
- To reach out to our finance department, press 2
- If you would like to know our business timings and location, press 3.
- IVR Feedback Script: For all kinds of organizations, Customer Satisfaction (CSAT), is the key customer experience metric.
- If the queries have been successfully resolved, press 0.
- If not, press 1.
- IVR Waiting Greet: In the waiting queue, the callers can hear
- As all our customers are currently busy, Kindly hold on for a few minutes, and we will answer your call shortly.
- To leave a message, Press 1.
- To have an agent call you back, Press 2.
- Delay Announcement:
- Thank you for your patience. All our representatives are currently busy. Please stay online.
- All our agents are currently assisting other callers.
- Your call is important to us. Please hold on for a few minutes. Will assist you shortly.
- Full Waiting Queue Message:
- We are currently receiving high call volumes. Kindly leave a message with your name and phone number and will get back to you as soon as possible.
- Message for Maximum Wait Time Reached:
- You have exceeded the time limit of this queue, Please hang up and try again later.
- IVR Payment Reminder Script: People often forget about their payments. A simple reminder message can help. For instance:
- Hello, Greetings from the [company name]. This is the reminder call for payment for account number […] under the name [name]. Your payment amount is […] and due on the date [date]. Please pay before the due that to avoid unnecessary penalties.
- After-Hour Greetings:
- Thanks for calling 123. We regret to inform you that our company is currently closed. Our business hour starts from Monday to Friday 9 a to 6 p.m. Thank you.
- Voicemail Greetings:
- You have reached the voicemail of 123. Please leave a voice message and our representatives will get back to you as soon as possible.
- Holiday Closure Greetings: Thank you for calling 123. We are currently closed as we are observing [holiday name]. We shall reopen on [date] at 9 a.m.
- Industry-Specific Greetings: Thank you for calling 123. For more information about our products, please press 0.
- Use-Case Greetings: Welcome to [Company Name]. This is an appointment reminder call. Your appointment is scheduled for [date] at 3 p.m.
- Pharmacy IVR Prompt:
- Welcome to [Pharmacy Name]
- Press 0, if you are a new customer.
- Press 1, if you are an existing customer.
- Press 2, for a new prescription.
- Press 3 to go back to the main menu.
Knowlarity is considered as the best IVR service provider in India.
