Tmall Global : how to contact them

Are you an international seller looking to expand your business into China? If so, Tmall Global is the perfect platform for you. As one of the largest cross-border e-commerce platforms in China, Tmall Global offers a plethora of opportunities for businesses of all sizes. But with its high demand and complex nature, contacting Tmall Global can seem like a daunting task. Fear not! In this blog post, we will guide you through the steps on how to contact Tmall Global and take advantage of their services to grow your business in China. Let’s get started!

Back in 2009

In 2009, Tmall Global was launched as a cross-border e-commerce platform with the aim of providing Chinese consumers with access to quality overseas products. Since then, Tmall Global has been constantly evolving to better meet the needs of Chinese consumers and brands alike.

If you’re a brand looking to tap into the lucrative Chinese market, Tmall Global is definitely worth considering. But how do you contact them? Here’s a quick guide:

To get in touch with Tmall Global, you can either fill out their online contact form or give them a call at +86 21 6155 9999. When reaching out, be sure to have all your relevant information ready, such as your company website and social media accounts.

Tmall Global’s team will then review your submission and get back to you if they’re interested in working with you. If all goes well, you’ll be able to start selling your products on their platform in no time!

The Alibaba Group

Alibaba Group is a Chinese multinational conglomerate specializing in e-commerce, retail, Internet, and technology. Founded in 1999 by Jack Ma, Alibaba Group has grown to become one of the world’s largest companies, with operations in over 190 countries and regions.

Alibaba Group’s mission is to make it easy for anyone to buy from anywhere in the world. The company achieves this by offering an online marketplace that connects buyers and sellers from all over the globe. Alibaba Group also provides other services that help businesses operate more efficiently, such as cloud computing and data management.

In recent years, Alibaba Group has been expanding its reach beyond China. The company now has a strong presence in Southeast Asia, India, Europe, and the United States. Alibaba Group is committed to helping businesses grow globally and enabling consumers to enjoy a better shopping experience.

If you’re looking to contact Alibaba Group about Tmall Global, there are a few ways you can do so. You can reach out to the company via email at [email protected] You can also find Alibaba Group on social media platforms such as Twitter and Facebook.

Tmall Global

Tmall Global is the cross-border e-commerce platform of Alibaba Group. It enables foreign brands and retailers to reach Chinese consumers who are increasingly interested in purchasing high-quality, international products.
How to contact Tmall Global

Tmall Global is a business-to-business platform that enables cross-border trade. It is a subsidiary of Alibaba Group. Tmall Global provides a platform for international brands to sell to Chinese consumers.
Customer service

Customer service is one of the most important aspects of running a successful online business. If your customers are not happy with your products or services, they will not hesitate to leave negative reviews or even file a complaint with your company.

That is why it is so important to have a good customer service team in place to handle any questions or concerns that your customers may have.

If you are running an online business on Tmall Global, then you will need to make sure that you have a way for your customers to contact you. The best way to do this is to set up a customer service email address that your customers can use to reach out to you.

You should also make sure that you have an FAQ section on your website that covers the most common questions that your customers might have. By having this information readily available, you can save yourself a lot of time and hassle in the long run.

The whole process

If you are looking to contact Tmall Global, there are a few different ways you can do so.

Finally, you can also reach out to Tmall Global through social media platforms such as Weibo and WeChat.


In conclusion, if you need to contact Tmall Global, there are several ways. You can send them an email, call their customer service hotline or even chat with them online. Whichever option you decide upon, it is important that your enquiry is as detailed as possible so that they can respond quickly and efficiently. If you have any further questions about how to contact Tmall Global, don’t hesitate to get in touch with us and we will be happy to help!





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